General Issues Complaints Problems on EasyJet

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  1. We haven't even gone on holiday yet! Easyjet have changed our hotel, to what i consider to be a lower grade hotel but if we do not accept it we lose our deposit. We cant get our money back as Easyjet is not a tour operator and are not members of ABTA. We booked a flight, hotel & transfer through the website. They say this is not classed as a package holiday! What is it then? The terms & conditions we were given where from a different website - lowcostbeds - How we could ever look at these I do not know! Next time we book a holiday we will ring Easyjet & let them pick our holiday for us! No chance - avoid Easyjet!

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